Sorelle Studio was thoughtfully created to be a place where you can move, restore, and reconnect. These Studio Guidelines & Policies help us protect the experience, atmosphere, and sense of community that make our studio feel like home. Thank you for helping us care for this space and one another.

These Studio Guidelines & Policies work alongside our Membership Guide and Membership Agreement. The most current version posted by Sorelle Studio will always apply.

SORELLE STUDIO POLICIES + GUIDELINES 

  • Month-to-Month Memberships. No Long-Term Commitments. No Joining Fees

    Joining Sorelle Studio should feel as effortless as becoming part of our community. With month-to-month memberships, no long-term commitments, and no joining fees, it's simple to get started—and even easier to make Sorelle part of your weekly movement and wellness routine.

    We believe investing in your health and wellbeing is one of life's greatest investments, and our hope is to create a space you'll choose to return to—again and again.

    Memberships are billed monthly and may be upgraded or downgraded at any time, with changes taking effect at the end of your current billing cycle.

    If you wish to cancel or place your membership on hold, we kindly ask that you submit your request by email to hello@sorellestudio.co at least 30 days before your next billing date. Memberships may be placed on hold for one billing cycle. A membership hold fee applies. Please refer to our Membership Guide for complete details.

    Should membership pricing change in the future, we'll always provide 30 days' written notice before any changes take effect.

    Membership purchases are subject to our Membership Agreement and Membership Guide. These documents outline billing terms, cancellation procedures, membership holds, and any applicable cancellation or refund rights required by law.

    Explore Our Membership Options

  • Pilates classes, private Pilates sessions, wellness treatments, and infrared sauna sessions can be reserved through the Sorelle Studio App or online via our website. We encourage all members to download the app for the easiest booking experience, including reservations, waitlist updates, workshops, events, and important studio communications.

    Our schedule is released on a rolling two-week basis, with reservations opening 14 days in advance. This approach provides consistency for our members while allowing us to thoughtfully introduce new classes, workshops, seasonal offerings, and schedule updates throughout the year.

    Our classes are intentionally kept small to provide personalized instruction, meaningful connection, and an exceptional member experience. Spaces are available on a first-come, first-served basis.

  • If a class is full, you're welcome to join the waitlist.

    Should a space become available, you'll automatically be added to the class and notified through the Sorelle Studio App or by email.

    By joining the waitlist, you acknowledge that you're available to attend if a space becomes available. Once you're added to class, the standard cancellation policy applies.

    If your plans change, please remove yourself from the waitlist as soon as possible so another member has the opportunity to attend.

    Automatic enrollment from the waitlist closes one hour before class begins. After this time, no additional members will be added automatically.

  • We understand that plans can change. If you're unable to attend your class or appointment, we kindly ask that you cancel as early as possible so another member has the opportunity to reserve your space.

    Group Pilates Classes

    All group class reservations must be cancelled at least 12 hours before the scheduled class time.

    Reservations cancelled less than 12 hours before class, or failure to attend your scheduled class, will result in the applicable single class rate being charged to the card on file:

    • Mat Pilates: $40

    • Reformer / Tower Pilates: $45

    This policy applies to Unlimited Memberships, Monthly Credit Memberships, and Drop-In Reservations.

    Private Pilates Sessions

    Private Pilates sessions and Duet Sessions cancelled less than 24 hours before the scheduled session will forfeit the session credit.

    Wellness Treatments

    Wellness Treatments cancelled less than 24 hours before the scheduled appointment will be charged 100% of the scheduled service fee.

  • We recommend arriving 15 minutes before your scheduled class or wellness treatment. This allows time to settle in, store your belongings, and prepare for your experience.

    If it's your first visit, we encourage arriving a little earlier so we can welcome you, answer any questions, and ensure your waiver is complete before your class or treatment begins.

    We invite guests arriving for wellness treatments or infrared sauna sessions to arrive a little early to settle into the space and enjoy the amenities before their scheduled service.

    To protect the flow of class and provide the best experience for all members, late entry may not be permitted once class has begun. Members who arrive after the scheduled start time may not be permitted to join class, and the standard cancellation policy may apply.

  • Every detail of Sorelle Studio has been thoughtfully designed to create a calm, welcoming environment where you can move, restore, and reconnect. We kindly ask all members and guests to help us preserve this experience by caring for our space and one another.

    Please remove your shoes upon arrival and leave them in the designated storage areas. Outdoor shoes are not permitted in our Pilates studios or wellness spaces, including the infrared sauna, shower, and treatment rooms.

    Grip socks are required for all Reformer and Tower Pilates classes for safety and hygiene. If you've forgotten yours, grip socks are available for purchase at the studio.

    Please keep mobile phones on silent. To help maintain a present and distraction-free environment, we kindly ask that phones are not used during classes or wellness treatments.

    Please help us care for our shared space by returning props to their designated place after class.

    We kindly ask that all members and guests treat our instructors, therapists, team members, and fellow guests with kindness, respect, and consideration.

    At Sorelle Studio, everyone is welcome. Together, we create a space rooted in kindness, held in community, and designed for you to move, breathe, and belong.

  • Arrival
    Please arrive 15 minutes before your appointment to allow time to settle in, complete any outstanding paperwork, and begin your treatment on time. Guests are welcome to arrive earlier to enjoy our lounge, use the showers, or book an infrared sauna session before their treatment.

    Health Declaration & Intake Form
    All guests are required to complete a health intake form before their first appointment and inform their therapist of any injuries, medical conditions, pregnancy, allergies, or changes to their health before each treatment. This allows us to provide a safe, personalized experience.

    Cancellation Policy
    Wellness treatments are subject to our Studio Cancellation Policy. Please review our Booking, Cancellation & No-Show Guidelines before your appointment.

    Wellness Treatment Guidelines
    For more information about preparing for your appointment, treatment expectations, infrared sauna guidelines, and client information, please visit our Wellness Treatment Guidelines

  • Liability Waiver
    All guests are required to complete a liability waiver before participating in their first class or wellness service.

    Health & Safety
    Please inform your instructor or therapist of any injuries, medical conditions, pregnancy, recent surgeries, or changes to your health before every visit. While every effort is made to provide a safe and supportive environment, participation in classes, wellness services, and use of our facilities is at your own risk.

    Personalized Support
    Whether you're pregnant, postpartum, recovering from an injury or surgery, managing pelvic floor concerns, or returning to movement after time away, we recommend beginning with a Private Pilates session. This allows us to tailor your program to your individual needs, support your recovery, and help you move with confidence.

    Private Pilates
    Explore our Private Pilates Sessions →

  • To help maintain a present, private, and distraction-free environment, photography and video recording are not permitted during classes or within our wellness spaces. Please be mindful of the privacy of fellow members and guests.

    From time to time, Sorelle Studio may capture photography or video for marketing purposes. Any photography or filming will be conducted in accordance with the media consent preferences selected in your signed liability waiver.

    Members and guests may not photograph or film other members, guests, instructors, or team members without their prior consent.

  • Please store all personal belongings in the designated areas while attending class or your wellness treatment. We encourage you to leave valuables at home whenever possible.

    Sorelle Studio is not responsible for lost, stolen, or damaged personal belongings.

    Items left behind will be held for up to two weeks before being donated or responsibly disposed of.

  • Sorelle Studio is committed to creating a welcoming, inclusive, and respectful environment for every member, guest, and team member.

    We ask all members and guests to treat one another with kindness, respect, and consideration at all times.

    Harassment, discrimination, abusive language, threatening behavior, or conduct that disrupts the safety or experience of others will not be tolerated.

    Sorelle Studio reserves the right to refuse service or suspend or terminate memberships if these Studio Guidelines & Policies are not followed or if a member's or guest's behavior is not aligned with our community standards.